The second-hand marketplace Shoppers Express Frustration Over Sizing Changes
Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for women's and children's garments without notifying every member regarding the update.
Digital Channels Response
Numerous buyers and vendors are expressing on platforms claiming that product pages now present a different size category compared to what was initially listed due to the recalibration.
The company said the new system was more in line with comparable marketplaces.
It has advised users to check their listings and manually change the size where appropriate, causing user dissatisfaction.
Sizing System Modifications
Earlier, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The updated approach includes a letter with a size spectrum like S/UK 8-10.
With some products, the size labels have been reassigned - such as a large size was previously a 12 but currently displays as UK 16-18.
Shopper Stories
One content creator, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, located in Scotland, stated items she posted featuring size 14 markings were appearing on the platform as larger sizing 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she explained.
Manual Updates
Another shopper, located in England, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she said.
Service Background
The platform boasts over 100 million users, comprising 18 million UK members.
It has become a favored option versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: earlier, Vinted reversed a change regarding delivery choices due to shopper criticism.
